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Terms & Conditions

Effective Date: 17/6/26
App/Platform Name: Gevia
Company Name: Gevia Pty Ltd
Location: Australia
Contact Email: admin@gevia.com.au

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1. Acceptance of Terms

By accessing or using the Gevia website, platform, or mobile application (collectively, the “Platform”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must not use the Platform.

 

2. Description of Service

Gevia is a home maintenance scheduling and management platform accessible via web and mobile applications that allows users to:

  • Track and manage maintenance tasks

  • Receive reminders and notifications

  • Use AI-powered prioritization tools

  • Organise home-related activities

The Platform is provided for general informational and organisational purposes only.

 

3. User Accounts

You may be required to create an account to access certain features.

You agree to:

  • Provide accurate and current information

  • Maintain the security of your account

  • Be responsible for all activity under your account

We reserve the right to suspend or terminate accounts at our discretion.

 

4. Subscriptions and Payments

All features of the Platform require payment.

By subscribing, you agree that:

  • Fees are billed in advance on a recurring basis (monthly or annually)

  • Payments may be processed via third-party providers, including but not limited to:

    • Apple App Store

    • Google Play

    • Web-based payment providers (e.g., Stripe or similar)

  • Pricing may change with reasonable notice

 

5. Refunds and Cancellations

5.1 No Change-of-Mind Refunds

To the maximum extent permitted by law:

  • We do not provide refunds for change of mind

  • We do not provide refunds for unused time on subscriptions

  • We do not provide refunds for accidental purchases

5.2 Subscription Cancellation

You may cancel your subscription at any time through:

  • Your account settings (web platform), or

  • Your app store account (if subscribed via Apple or Google)

  • Cancellation prevents future billing

  • You will retain access until the end of your billing period

  • No refunds will be issued for any remaining subscription period

5.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

If the Platform or any paid service:

  • Has a major failure, or

  • Is not provided with due care and skill, or

  • Does not match its description

You may be entitled to a remedy, which may include:

  • A refund

  • Repair

  • Replacement

Where required by law, we will provide such remedies.

 

5.4 Third-Party Purchases

If you subscribed through Apple or Google:

  • Refund requests must be made through those platforms

  • Their policies may apply in addition to these Terms

 

6. AI Features Disclaimer

The Platform may provide AI-generated recommendations.

You acknowledge that:

  • AI outputs are informational only

  • They may not always be accurate or complete

  • You are responsible for any decisions made based on these outputs

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7. Disclaimer of Warranties

The Platform is provided “as is” and “as available”.

We do not guarantee:

  • Continuous, uninterrupted access

  • That the Platform will be error-free

  • That all maintenance recommendations are accurate

 

8. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for:

  • Indirect or consequential losses

  • Loss of data, profits, or opportunity

  • Property damage resulting from reliance on the Platform

Our liability is limited to:

  • The amount you paid for the Platform (if applicable), or

  • Re-supplying the service

Nothing in this clause excludes liability that cannot be excluded under Australian law.

 

9. User Responsibilities

You agree not to:

  • Use the Platform for unlawful purposes

  • Interfere with or disrupt the Platform

  • Attempt to reverse engineer or exploit the Platform

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10. Intellectual Property

All content, branding, and technology within the Platform are owned by us and protected by applicable laws.

You may not reproduce, distribute, or modify any part of the Platform without permission.

 

11. Privacy

Your use of the Platform is governed by our Privacy Policy.

 

12. Termination

We may suspend or terminate your access if:

  • You breach these Terms

  • We discontinue the Platform

 

13. Changes to Terms

We may update these Terms at any time. Continued use of the Platform constitutes acceptance of any updates.

 

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

 

15. Contact

For questions or support, contact: admin@gevia.com.au

 

16. Consumer Guarantee Notice (Required by Australian Law)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you are entitled to a replacement or refund. For non-major failures, you are entitled to have the service rectified within a reasonable time.

 

By using Gevia, you confirm that you have read and agree to these Terms and Conditions.

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