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Privacy Policy

1. Introduction

 

This Privacy Policy explains how Gevia (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information when you use the Gevia website, platform, or mobile application (collectively, the “Platform”).

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We are committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. What Information We Collect

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We may collect the following types of information:

 

2.1 Personal Information

  • Name

  • Email address

  • Account login details

  • Contact information

 

2.2 Platform Usage Data

  • Tasks you create

  • Maintenance schedules

  • User preferences

  • Interaction with features

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2.3 Device & Technical Data

  • Device type and operating system

  • Browser type (for web users)

  • IP address

  • App or platform version

  • Log data (errors, crashes, diagnostics)

 

2.4 Payment Information

We do not directly collect payment details. Payments may be processed via:

  • Apple App Store

  • Google Play

  • Web-based payment providers (e.g., Stripe or similar)

These providers may collect billing information under their own privacy policies.

 

2.5 Cookies and Tracking (Web Platform)

When you use the website, we may collect data through:

  • Cookies

  • Analytics tools

  • Similar tracking technologies

This helps us improve user experience and platform performance.

 

3. How We Use Your Information

We use your information to:

  • Provide and operate the Platform

  • Manage your account

  • Deliver features (including AI-powered recommendations)

  • Improve performance and functionality

  • Communicate with you (updates, support, service notifications)

  • Ensure security and prevent misuse

 

4. AI Features

Gevia may use AI tools to provide recommendations and insights.

  • Your data may be processed to generate AI outputs

  • AI results are automated and may not always be accurate or complete

  • We do not use AI outputs to make legally binding decisions

 

5. How We Store and Protect Your Data

We take reasonable steps to protect your information, including:

  • Secure servers and cloud infrastructure

  • Encryption (where applicable)

  • Access controls and authentication

However, no system is completely secure, and we cannot guarantee absolute security.

 

6. Disclosure of Information

We may share your information with:

6.1 Service Providers

  • Cloud hosting providers

  • Analytics services

  • Payment processors

  • Customer support tools

These providers are only given access necessary to perform services.

 

6.2 Legal Requirements

We may disclose information if required by law or to:

  • Comply with legal obligations

  • Protect our rights

  • Prevent fraud or misuse

 

7. Overseas Data Transfers

Some of our service providers may be located outside Australia.

By using the Platform, you consent to your information being transferred and stored in countries where data protection laws may differ from Australia.

 

8. Your Rights

Under Australian law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

To make a request, contact us at: admin@gevia.com.au

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9. Data Retention

We retain your information only as long as necessary to:

  • Provide the Platform

  • Comply with legal obligations

  • Resolve disputes

 

10. Cookies & Tracking

For website users, the Platform may use cookies and similar technologies to:

  • Understand user behaviour

  • Improve performance

  • Personalise user experience

You can manage cookie preferences through your browser settings.

 

11. Third-Party Services

The Platform may integrate with third-party services (e.g., Apple, Google, payment providers).

We are not responsible for their privacy practices. Please review their policies separately.

 

12. Children’s Privacy

The Platform is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify users of significant changes where required.

 

14. Contact Us

If you have any questions or complaints about this Privacy Policy, contact:

Email: admin@gevia.com.au

 

15. Complaints

If you believe we have breached the Australian Privacy Principles, you may:

  1. Contact us first so we can resolve the issue

  2. Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

 

By using Gevia, you acknowledge that you have read and understood this Privacy Policy.

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